Core Competencies
- Service Design and Innovation
- Product Design and Innovation
- Contextual & Ethnographic Research
- Business & Experience Design
- Strategic Scenario Planning & Futures Studies
- Design Strategy & Leadership
Experience
Design Strategist, Maga Design, Washington, DC 2016-Present
United States Postal Service
- Facilitates and develops workshop activities and visual artifacts for USPS offsite and leadership meetings.
- Conducts contextual research, insight development, journey mapping within the CMSO organization for customer experience management.
- Aids in the development and strategy of internal pitches for CX related projects and initiatives.
- Collaborates with clients and other vendors to develop CX strategy for USPS.
- Manages feedback from cross-departmental clients, employees and customers for the creation of customer facing communication documents.
- Develops dashboard software and works with the CISO organization to monitor and communicate progress of CERT RMM implementation.
- Developed and ran strategic planning workshop for US Postal Inspection Service.
United States Navy - NAVSUP
- Runs workshops to understand team functions, personnel responsibilities and contextual positioning within supply chain.
Financial Services
- Contextualizes Maga's customer experience, service design and future ready business offerings for financial services institutions.
Designer/Co-Founder, ismDESIGN, Savannah, GA 2014-Present
- Co-founded and operates ismDESIGN, a design studio focusing on the development of radically innovative, new to the world products and services through entrepreneurial ventures.
Project Manager, SCAD CLC Chick-fil-A Sponsored Project, Savannah, GA 2015
- Conducted design research and synthesis in two areas: alternative distribution points and in-store family experience.
- Developed and led two creative ideation workshops with corporate employees.
Teaching Internship, SCAD/The Tonbridge School, Tonbridge, England 2015
- Studied under Chair of Industrial Design Owen Foster and Dean of the School of Design, Victor Ermoli at the Savannah College of Art and Design in preparation for a two week teaching internship at Tonbridge School.
- Conducted workshops with Design and Technology students including creative problem solving, rapid prototyping, and visualization techniques.
Designer, SCAD CLC BMW Sponsored Project, Savannah, GA 2014
- Examined the digital user experience of BMW 328i owners both inside and outside of their vehicles.
- Identified opportunities for gaining competitive advantage in digital experience over other luxury car brands.
- Proposed an integrated digital solution for the seamless integration of drivers’ digital lifestyles with their relationship to their vehicles.
Teacher’s Assistant, SCAD, MARI 310, Survey of Composites 2013
- Instructed students on the practical application of composite materials for marine design and product fabrication.
- Worked closely with Professor George Perez in designing a course program to maximize educational value, delivering course material through theoretical lectures as well as hands on demonstrations, and evaluating students’ work.
Fabricator, Bennett Yachting Technologies, Savannah, GA 2011
- Constructed molds for VX One Design racing sailboat.
- Learned tooling techniques and how to work with composite materials, including fiberglass and carbon fiber.
Instructor, Hudson River Community Sailing, New York, NY 2010
- Instructed Columbia University's sailing course.
- Mentored children on how to sail.
- Taught children how to apply math and science skills they were learning in school to the design and construction of sailing dinghies.
Peer Mentor, Rollins College, Winter Park, FL 2010
- Mentored fifteen first year students during their first semester at Rollins College to ensure a smooth transition from high school.
- Performed orientation activities, organized weekly on and off campus activities, and participated in an intensive one-week mentor training program.
Intern, Morgan Keegan, Winter Park, FL 2009
- Analyzed securities including stocks, bonds, annuities, and mutual funds for a team of financial advisors primarily focused on retirement funds.
- Worked closely with branch manager to gain a deeper understanding of compliance issues pertaining to the financial services industry.
President, Phi Delta Theta Fraternity, Rollins College, Winter Park, FL 2008-2009
- Acted as liaison between the international fraternal organization, members of the Florida Beta Chapter, and the Greek system at Rollins College.
- Managed fraternity operations. Organized and participated in various community service and philanthropic events. Increased membership from 14 to 45 members.
Education
M.F.A. Candidate in Service Design, SCAD, Savannah, GA 2013-Present
Masters of Arts in Industrial Design, SCAD, Savannah, GA 2013
Continuing Education, The Pratt Institute, Brooklyn, NY 2010
Bachelors of Arts in Economics, Rollins College, Winter Park, FL 2010
High School, Portsmouth Abbey, Portsmouth, RI 2006
Awards/Skills
International Design Excellence Awards 2015 Silver for Q'WIK 15
2015 Core77 Design Awards Transportation Student Notable for Q'WIK 15
Service Design, Design Thinking Strategy & Research, Journey Mapping, Blueprinting, UX/UI Design, Creative Problem Solving, Product Prototyping, Experience Prototyping, Futures Forecasting, Rhinoceros 3D, Orca 3D, Keyshot, Adobe Creative Suite